Privacy Policy

Introduction

AuctionBargain, operated by Confidia Limited trading as AuctionBargain, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the AuctionBargain website and related services. By using AuctionBargain, you agree to the data practices described in this policy.

Data We Collect

Account and contact data: Name, email address, phone number, delivery address, and profile information you provide during registration and account management.

Seller records: Identity, business, contact, payment, and item ownership information provided by sellers during onboarding.

Payment-related metadata: Transaction IDs, order numbers, payment status, payment method type, card brand, last four digits of card numbers where supplied by the processor, timestamps, and refund records.

Auction and order records: Bidding history, won auctions, purchase history, listing details, and fulfilment information.

Support communications: Messages, emails, chat logs, dispute records, and attachments sent to or received from our support team.

Device, IP, and log data: IP address, browser type, device information, operating system, referring URLs, access times, and pages viewed.

Cookies and analytics: Session data, preferences, analytics identifiers, and tracking data as described in our Cookie Policy.

Why We Collect Data

To create and manage your AuctionBargain account

To facilitate auctions, bidding, payments, and order management

To prevent fraud, detect unauthorised activity, and maintain platform security

To coordinate fulfilment between buyers and sellers

To provide customer support and resolve disputes

To comply with legal, tax, accounting, and regulatory obligations

To analyse and improve our platform and services

To communicate important account, auction, payment, and security information

Payment Data Handling

AuctionBargain's website and related mobile apps do not store customer card numbers, CVV/CVC codes, bank account login credentials, Apple Pay payment credentials, Google Pay payment credentials, PayPal passwords, or other sensitive payment authentication details.

Payments are handled by approved third-party payment providers, payment gateways, hosted checkout pages, tokenised payment elements, and mobile payment SDKs. These providers may process your payment data under their own terms and privacy policies.

AuctionBargain may store limited non-sensitive payment and transaction metadata needed for order records, reconciliation, support, fraud prevention, accounting, and compliance. This includes transaction IDs, payment status, processor references, payment method type, card brand, last four digits where supplied, timestamps, and refund records.

Who We Share Data With

Payment processors: To process your payments securely. Payment providers may receive transaction data under their own privacy policies.

Sellers: Where needed for fulfilment and support. Internal seller records contain the information sellers provide during onboarding. Full seller details are not publicly displayed on listings.

Fulfilment and shipping partners: Where needed to coordinate delivery of items you have purchased.

Fraud and security providers: To screen transactions and protect the platform from fraudulent activity.

Hosting and infrastructure providers: To operate and maintain the AuctionBargain platform.

Analytics providers: To understand platform usage and improve our services.

Legal and regulatory authorities: Where required by law, court order, or regulatory obligation.

Data Retention

AuctionBargain retains customer, seller, account, auction, bid, order, support, and payment metadata records for as long as reasonably required for auctions, orders, accounting, tax, fraud prevention, legal compliance, disputes, and business recordkeeping, generally up to 7 years where required or appropriate. When data is no longer needed, we securely delete or anonymise it.

Your Privacy Rights

Depending on your location, you may have rights to: access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent.

To exercise these rights, email [email protected] with your request. We will review and respond within the timeframe required by applicable law. Please note that AuctionBargain may retain records needed for legal, tax, accounting, fraud prevention, dispute, audit, and compliance purposes even after a deletion request.

If you are located in the UK or European Economic Area, you may also have the right to lodge a complaint with your local data protection supervisory authority.

International Data Transfers

AuctionBargain is operated by Confidia Limited, an Australian company, and our systems and service providers may be located in multiple countries, including Australia, the United States, and Asia-Pacific regions. By using AuctionBargain, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

Cookies and Tracking

AuctionBargain uses cookies and similar technologies for essential site functionality, auctions and bidding, session management, security and fraud prevention, analytics, and, where you have opted in, marketing. For full details, please see our Cookie Policy. You can manage your cookie preferences through our cookie banner and your browser settings.

Marketing Communications

Transactional, account, auction, payment, support, and security emails may be sent as necessary to operate your account and complete your transactions. Marketing emails will only be sent where you have opted in or where legally permitted, and every marketing email includes an unsubscribe option. You may update your communication preferences in your account settings or by contacting support.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, access controls, and regular security reviews. No online platform can guarantee absolute security, and you should also take steps to protect your account credentials.

Children's Privacy

AuctionBargain is not intended for users under 18 years of age (or the age of legal majority in their country, whichever is higher). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

Contact Us About Privacy

For privacy-related questions, data access requests, or to exercise your data rights, please email [email protected]. Our privacy and data protection contact is the same email address.