Contact Us

Last updated: 25 May 2026

Business Information

  • Legal business name: Confidia Limited trading as AuctionBargain
  • Trading name: AuctionBargain
  • Registered address: 7 Macwood Road, Smiths Lake NSW 2428, Australia
  • Company registration number: ACN 641 060 782 | ABN 65 641 060 782
  • Tax details: Confidia Limited is registered for Australian taxation purposes (TFN 635 533 189). GST registration status to be confirmed.
  • Jurisdiction: New South Wales, Australia

Customer Support

  • Support email: [email protected]
  • Phone: Email support only — no public phone number is available
  • Support hours: Monday to Friday, 9:00 AM to 5:00 PM Sydney time (AEST/AEDT), excluding New South Wales public holidays
  • Response target: AuctionBargain aims to respond to all support requests within 2 business days
  • Escalation: If you are not satisfied with an initial response, you may reply to the support email and request escalation to a senior support review. AuctionBargain aims to provide an escalation response within 5 business days

How to Contact Support

For the fastest resolution, please include the following information in your support email: your order number or listing ID, payment reference, a clear description of your issue, relevant photos or evidence, and any previous communication with the seller. This helps our team investigate and respond efficiently.

Support Topics

  • Payment issues or questions
  • Seller-related concerns
  • Delivery, collection, or shipping problems
  • Item not as described or missing items
  • Refund or return requests
  • Account access or profile issues
  • Suspected fraud or unauthorised activity
  • General complaints or feedback

AuctionBargain is a brand owned and operated by Confidia Limited (ACN 641 060 782, ABN 65 641 060 782) trading as AuctionBargain. Registered office: 7 Macwood Road, Smiths Lake NSW 2428, Australia.